Support

Help with the Signwave app for iPhone and iPad.

Contact

Email support@signwavemedia.com. Include your organization name and, if a sign is involved, its name as shown in the app.

Signing in

• Organization is the first part of your Signwave address. If your address is example.signwave.media, enter example.
• Use the email and password your organization gave you. If your account uses an authenticator app, you will be asked for a code after the password.
• "Invalid user credentials" after several failed attempts can mean the account has been locked. Ask your organization's Signwave administrator to unlock it.

The remote buttons are greyed out

Controls are only available to accounts with operator access. A read-only account can see status and screenshots but cannot send commands. Your administrator sets this. Pull down on the list of signs to refresh your access after it changes.

Working with more than one organization

Open the menu at the top of the list of signs and choose Manage Organizations to add another. Location detection and automatic switching can be turned on or off in Settings.